Terms of service

1. INTRODUCCIÓN

These Terms and Conditions (together with the Privacy Policy and our Cookies Policy) set out the conditions governing the use of this website (http//:www.cocoyep.es) and the purchase of products on it. These documents will be available at all times on this website.

Please read these Terms and Conditions, our Privacy Policy and Cookie Policy carefully before using this website.

 

To place an order through this website, you declare that you are over 18 (eighteen) years of age and have the legal capacity to enter into contracts, or if you are a minor, you must have the authorization of your parents or legal representatives to enter into the contract. By placing an order through this website, you declare that you comply with these conditions.

These Terms and Conditions may be altered at any time. In the event of such a situation, we will post the updates on the website and notify you of the new version of the website.

The use of the website as well as the placing of an order, after Parfois has changed the Terms and Conditions, will be subject to the latest version of the Terms and Conditions which must be accepted before the completion of the order.

The following Terms and Conditions govern the sale of items presented on the website by the company:

- Barata & Ramilo, S.A., hereinafter identified on the website by the brand "Parfois"

- Headquarters: Rua do Sistelo, Lugar de Santegãos, 4435-452 Rio Tinto

- NIPC: 500590753 and enrolled in the Conservatory of the Commercial Registry with the same number.

- Phone: 900 810 328 (FREE)

- Correo electrónico: contact@parfois.com

- Página web: https://www.parfois.com

- License No. P330046 for the retail sale of Jewellery without Establishment, issued by the Porto Testing Office, National Press – Casa de la Moneda.

When registering on our website, you must ensure that the mandatory information you provide is truthful and complete. We ask that you inform Parfois of any updates to your identification data, such as your email, postal address and/or other contact details. You also consent that we may use such information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.

 

This website also allows you to purchase our items through the "buy as a guest" mode, so it is not necessary to register to place an order. In this type of purchase, you will only be asked for the data that is essential to process your order and it is mandatory that the data provided is correct and complete. Once the purchase process is complete, you will be offered the possibility to register as a user or continue as an unregistered user.

 

By using this website and placing orders through it, you agree not to place any false or fraudulent orders. If, reasonably, it could be considered that you have made such an order, Parfois shall be entitled to cancel such order and inform the relevant authorities.

 

1. CONCLUSION OF THE CONTRACT

To place an order for one or more items available on the website, you must follow the purchase procedure:

• Choose the product on the Parfois website;
• Add the product to the "Basket";
• Click "Buy";
• After this, you can follow the Guest purchase procedure ("Guest Purchase") or you can register ("Create an account") or if you already have a customer account, you can log in to your account with your registered email and password or log in via Facebook or Google.

 

• I. SHOP AS A GUEST

In the event that you choose to process your order through the "Purchase as a guest" modality, you will have to fill in the data requested in the form available at https://www.parfois.com/es/es/checkout/shipping/, which contains the following information:

• Name and surname;
• Address and province;
• Phone number;
• Email;
• Billing address;
• NIF.

 

• II. CREATE AN ACCOUNT

In case you choose to register through the "Create an account" option, you will have to fill in the requested data in the form available at https://www.parfois.com/en/en/register/, which contains the following information:

• Name and surname;
• Date of birth;
• Email;
• Password;

After you have provided this personal data, you must select the shipping method of the order, in accordance with what is explained in point 6. You will then be able to choose the payment methods listed in point 5. Finally, you will be able to click on "Confirm Payment", but first you will have to accept these Terms and Conditions.

After the order is finalized, Parfois will send you an email with the "Confirmation of your Order". This automatic email is a receipt that indicates the order number, date, payment and shipping method, delivery and billing address, price of the items, shipping costs, identification of the items and their general characteristics.

Make sure you have verified your purchase before clicking "Place Order". Before clicking on "Place order", you have the possibility to edit all the information you have provided, such as the shipping or billing address, the payment method, or you can add or change the products in the "Cart".

Whenever you wish, you can access your purchase summary which contains information on the number, date and status of the order, identification of the item and its general characteristics, respective price and shipping costs, selected payment and delivery method and billing address on the Parfois website, in the "My Account" section.

We will send you the invoice for your order in physical format inside the package with the items you have purchased.

In case you have any questions related to your order, you can contact Parfois customer service 900 810 328 (FREE) or contact@parfois.com.

 

• III. IN-STORE PURCHASE (ASSISTED ONLINE SALES)

Some of our physical stores have mobile devices that can be used to purchase items online that are not available in the physical store itself. For the acquisition of goods through this type of sale, the following applies:

• Shipping your order: You can use any of the shipping methods available for your country, including shipping to the store where you are.
• Payment for an order: You can complete the payment through your own mobile device ("pay by link") or at the counter of the physical store.
• Returning your order: If you paid online, you will have the option to return your order in-store or through any other return option available for online purchases in the country.

If the payment was made at the counter of the store, you can make a return at the physical store where you are or at any other store in the country, authorized to accept returns and duly identified on the website https://www.parfois.com/en/en/returns-and-exchanges/.

You can ask our employees for more information, who will be able to advise you on this method of purchasing.

 

1.  PRODUCT AVAILABILITY

All orders are subject to product availability. If there is any difficulty in the supply of products or if there are no items left in stock, Parfois will inform you of this and we will refund any amount you may have paid, within a maximum period of 14 (fourteen) days.

 

If you purchased the product through an assisted in-store sale, the payment of which was made in cash at the counter and the product is not available, our customer service will contact you to request your IBAN, in order to refund it through a bank transfer. You will not incur any expenses as a result of the refund.

 

1. PRICE, SHIPPING & PROMO CODES

The prices on the website include the VAT in force in Portugal, but exclude shipping costs that will be added to the total amount, as explained in our "Buying Guide".

Prices are presented in the currency of the country you have chosen and depending on the geographical location of your IP address.

 

However, you can also access the Parfois website from another geographical location by changing the information directly in your web browser. Please note that if the country changes, prices and shipping costs may also vary, as they are adjusted to the current price in the selected country.

 

Shipping costs also change according to the country and shipping method chosen. This information is available in our "Buying Guide".

We will always inform you, clearly and concisely, and before finalizing your order, the total price of the product, what is included in the price, all taxes, shipping costs and extra shipping costs.

 

Parfois reserves the right to change prices and shipping costs at any time, but any changes will not affect orders that have already been processed.

Discount codes are codes or coded words such as "Discount voucher" that, for example, may offer you discounts on certain products, on your entire order, or may represent the offer of shipping costs. Discount codes are only valid for purchases on the Parfois website and can only be used in the country in which the purchase was made.

 

To be eligible for discount codes, you must ensure that you entered the code in the correct space at checkout. In the event that you do not use the discount code at that time, you will not be able to enjoy any promotion on that order, without prejudice to being able to use it on a subsequent order as long as it is under the conditions of use of each discount code.

 

1.  PAGO

You can use Visa, Mastercard, Maestro, PayPal, Klarna (PoT), Google Pay or Apple Pay as a payment method.

In the case of online sales assisted by an employee in a physical store, payment can be made through "pay by link" or at the store counter.

All orders are processed in the local currency of the respective country of purchase. In case your bank account is in another currency, the exchange rate used for payment will be automatically calculated by your Bank/PayPal and not by Parfois.

 

- Tarjetas Visa, Mastercard, Maestro

To minimise the risk of unauthorised access, your credit card details will be encrypted via the SSL (Secure Socket Layer) protocol and verified by Digicert, as explained in the Privacy Policy.

When payment is made by credit card, the amount will be withdrawn from the card within approximately 1-2 days.

After you have selected the credit card payment option, you will need to enter the necessary information to process the transaction, such as the cardholder's name, card type, card number, date and security code, and then click on "Place Order".

Credit cards will be subject to checks and authorisations by the card issuer, but if the credit card issuer does not authorise payment, we will not be liable for any delay or non-delivery and will not be able to enter into any contract with you.

- Paypal.

It is a secure payment method that is used all over the world.

In case the payment is made with PayPal, the debit will be effective after clicking on "Place Order".

- Klarna (Pay Over Time).

In order to be able to provide you with Klarna's payment methods, we may pass on your personal contact details as well as order details to Klarna in the checkout process, in order for Klarna to assess whether you qualify for their payment methods and also to adapt the payment methods available to you. Your transferred personal data is processed in accordance with Klarna's privacy notice:https://www.klarna.com/international/privacy-policy /.

- Google Pay.

With Google Pay, you can make purchases with the credit or debit cards registered to your Google Account.

- Apple Pay.

Apple Pay offers a secure and transparent payment method that can be confirmed through Touch ID or Face ID authentication.

 

1. ENTREGA

Orders placed through the Spain website can only be delivered in Spanish territory.

All orders will be delivered to the address you specified at the time of placing your order.

Orders will only be shipped after confirmation of stock availability and confirmation of payment, being sent by Parfois' partner companies, namely MRW, CORREOS EXPRESS and TIPSA, which will manage the delivery of your order through the respective offices closest to your geographical location. Puede obtener más información sobre estas empresas consultando los siguientes enlaces: http://www.mrw.es/, https://s.correosexpress.com/SeguimientoSinCP/ y https://www.tip-sa.com/es

Parfois has the following shipping methods:

Spain (Peninsula)

• In-store delivery (valid only for authorized physical stores identified in https://www.parfois.com/en/en/stores/ ) : Free of charge
• Home delivery: €2.95
• Delivery at pickup point: 2.95€
• Free home delivery and pickup points on orders equal to or greater than €9.99

Islas

• In-store delivery (valid only for authorized physical stores identified in https://www.parfois.com/en/en/stores/ : Free of charge
• Home delivery: 8€
• Free home delivery on orders equal to or greater than €50

During the period of promotions or special campaigns, the in-store pickup shipping method may be temporarily unavailable.

When placing your order, we will ask you to choose the shipping method you want. The final price of your order will always indicate, clearly and precisely, the amount corresponding to the shipping costs.

 

If you wish to receive your order in a store, you will need to pick it up within 30 days of receiving an email/SMS to inform you that you can now pick up your order. If the order is not picked up at the selected store within the stipulated period, Parfois will collect it and refund the amount paid, from which the costs of shipping the order will be deducted, as well as the costs related to the storage of the products.

Parfois will make its best efforts to fulfill the delivery of the order within 2-5 working days for mainland Spain, and 3-5 working days for the islands (15 days for personalized items), within the delivery times of the shipping company. During the season of discounts, promotions and special campaigns, shipments may be subject to occasional delays.

The purchase of perfumes is only available for mainland Spain.

Orders will only be shipped within business days.

For your benefit, in case the order is placed until 10:00 on Friday, in the geographical area of Madrid, your order can be delivered during the day on Saturday until 13:00.

It should be noted, however, that there may be reasons, which are circumstances beyond Parfois's control, in particular events that are "Force Majeure Reasons", which are described in more detail in point 16, that make it impossible to deliver the order on the scheduled date.

In the event that Parfois is unable to meet the delivery deadlines of the order, you will be informed about the situation and given the option to continue with the purchase and set a new delivery date, or cancel the order and receive a full refund of the amount paid within a maximum period of 14 (fourteen) days from the date on which the cancellation of the order is indicated.

 

1.  IMPOSSIBILITY OF DELIVERY

If you are not at the place of delivery at the agreed time, you should contact the carrier to schedule, when possible, a new delivery date.

Please note that, in the event that it is not possible to deliver your order within the stipulated period, due to an event attributable to you, Parfois will reimburse you the amount paid, with the exception of the costs of shipping the order and any costs related to storage and new delivery attempts.

 

1. RIGHT TO FREE RESOLUTION.

If, for any reason, you wish to return a product, you are free to do so without any penalty and without the need to state the reason, within 14 (fourteen) days from the day after Parfois delivers the order directly to you or to a third party authorised by you, other than the carrier. Exchanges, returns, or cancellations of orders with personalized items are not accepted.

If you wish to exercise your right to freely terminate the contract, you must inform Parfois of this intention by means of an unequivocal declaration of termination of the contract, through one of the following contacts:

-Address:

Rua Do Sistelo, 755 - Lugar de Santegãos

4435 - 452 Rio Tinto

Portugal

Tel.: 900 810 328 (FREE OF CHARGE)

- Email: cancellation@parfois.com;

- Resolution model form available here.

 

If you submit the free termination form or any other unequivocal declaration of termination of the contract electronically via the website, by e-mail or by telephone, Parfois will send you, without delay and within a maximum period of 24 hours, in the form of a durable receipt (e.g. an e-mail), a confirmation of receipt of your declaration of termination of the contract.

You can return your order via:

• Authorized physical Parfois stores in Spain that accept returns. To consult the list, go to the following link: https://www.parfois.com/en/en/returns-and-exchanges/

• Through a free home collection (with the exception of the Canary Islands / Balearic Islands / Ceuta / Melilla) and must notify the customer service in advance through contact@parfois.com 

In any of the modalities, the return of the order must be made within a maximum period of 14 (fourteen) days from the date on which you informed Parfois of your decision to terminate the contract.

Parfois will bear the costs of returning the order if it is sent from Spain with the company MRW or TIPSA. If another carrier is selected, the shipping costs will be borne by the customer, with return costs estimated to be a maximum of €10.00 (ten euros).

In order to make the return, you must keep and present the purchase invoice together with the items, keep the product in good condition to be able to return it in the appropriate conditions without exceeding the use that is usually allowed in a commercial establishment and that also has the label and is, if possible, in the original packaging.

Parfois will reimburse the amount corresponding to the returned product, without undue delay, and within a maximum period of 14 (fourteen) days from the date on which Parfois has been informed of its decision to terminate the contract, without prejudice to Parfois' right not to make the refund until it has received the goods, or until proof of return of the same is presented, whichever comes first.

Parfois issues refunds via the same payment method you used at the time of placing the order; However, if you wish, you can request reimbursement by assigning offer vouchers.

Parfois may cancel any order or not accept a confirmed order in the event of a technical error and/or an error in the prices or in any data on the products contained on the website at the time the order is placed. Parfois will fully refund the amounts paid.

 

1. EXCHANGES & RETURNS

Exchanges of items can be made in person at authorised Parfois stores that indicate on the website https://www.parfois.com/en/en/returns-and-exchanges/ that they accept exchanges. We do not accept exchanges or returns of personalized items according to the customer's indications.

 

Exchanges must be made within 30 (thirty) days of purchase.

At the time of the exchange of the items, you must keep and present the purchase invoice and carry the item in the same condition in which it was sold, in original packaging, if possible, and accompanied by all the accessories that constitute it, without exceeding the use that is generally allowed in a commercial establishment.

Perfume returns will only be accepted if the original sealed packaging is retained.

Returns of goods purchased online with the help of an in-store employee, using a mobile device, whose payment is made at the counter, must be made in-store.

 

10. RETURNS OF DEFECTIVE PRODUCTS.

Parfois guarantees the conformity of the goods purchased on the site.

To this end, it is necessary that the non-conformity of the purchased product is manifested within a maximum period of 3 (three) years from the delivery of the same ("Warranty"), within which the first 2 (two) years are presumption of non-conformity of the article to the date of delivery of the same. After the 2 (two) years indicated above, it is up to the customer to prove that the lack of conformity existed on the date of delivery of the item.

 

For the purposes of a return, the delivery of the order can be made:

• In authorised Parfois stores in Spain that accept returns and are duly identified on the website https://www.parfois.com/es/es/returns-and-exchanges/;

Through a free home collection, you must notify customer service in advance through contact@parfois.com. 

If, after having examined the item, Parfois finds that it does in fact have a defect or there is a disagreement with the item purchased, the customer may choose to request a replacement of the item free of charge, for a price that is duly reduced, or for the termination of the contract with a full refund of the price of the item.

Parfois will proceed with the delivery of a new item, or the refund (partial or full) as you decide, as soon as possible and within a maximum period of 14 (fourteen) days.

If you opt for termination of the contract, and to do so you return the item, you will be reimbursed the amount paid for the good as a price, as well as the delivery costs and, if applicable, the return costs. The refund will be made by the same payment method you used at the time of ordering, unless you make a request to the contrary.

Excluded from the scope of the warranty are defects or failures resulting from improper use of the purchased item, failure to comply with the indications/instructions that come with the item, or repairs carried out by unauthorized third parties.

However, the warranty on Parfois watches does not cover: (i) battery life, (ii) damage caused by water when the watch is not water-proof, or is submerged to more than the intended depth, (iii) cracking and ageing due to misuse (e.g. scratched glass, change in colour and/or material of straps and chains, ageing/discolouration of the coating, etc.), (iv) any damage to the watch caused by abnormal and abusive use, whether due to carelessness and/or negligence, or accidents suffered by the wearer (e.g. broken glass, marks, bumps, crushing); (v) misuse and/or disregard of the instructions for use provided by Parfois; (vi) tampering with the watch by unauthorised persons (e.g. battery replacement or repair) or (vii) when any alteration is made to its original condition other than the control established by Parfois.

 

11. VARIATIONS THAT SHOULD NOT BE CONSIDERED AS DEFECTS

The items that Parfois sells, especially those produced by hand, generally possess characteristics of the natural materials used during their manufacture. These characteristics, such as variations in grain, texture, knots and colors will not be considered as defects or nonconformity on the part of the customer. On the contrary, the customer must agree with these characteristics, as they are inherent in the nature of the material used and must be accepted as part of the individual appearance of the item.

 

12. PRECIOUS METAL PRODUCTS

Law 120/2017, of 15 September. All 925 silver items available on the website have the corresponding contrast and liability marks. However, depending on the low weight of the metal, some jewellery may be exempt from marking (contrast mark). You can check the type of precious metal used, the respective punches, the weight of the metal and the type of gemological metals used after opening the image of the product you want, in the "Product Details" section. The weight referred to in the description of each part refers to the weight of the metal used solely in the composition of the part. Some parts may also have variations in weight. In case of doubt as to the authenticity of the marks, the purchaser may have recourse, for verification purposes, to the services offered by contrast laboratories. You can consult the legal contrast marks in Portugal in the table available athttps://www.incm.pt/portal/uco_marcas.jsp  To know the daily price of precious metals, specifically, gold and silver, please consult the website  https://www.bportugal.pt/taxas-cambio?mlid=828, in the links that appear at the end or directly in this link. http://www.lbma.org.uk/precious-metal-prices This sale is managed through Barata & Ramilio S.A., NIPC 500 590 753, CAE 47770.

 

1. GARANTÍA RELOJES  

The warranty on our watches covers any manufacturing defects for a period of 24 months from the date of purchase. It covers only the machinery of the watch and does not apply to:

• Damage caused by improper use or negligent handling of the product, as well as natural wear and tear caused by the passage of time;
• The stack;
• Damage caused by water, except for watches classified as water-resistant;
• External damage to the bracelet/strap, lens or case;
• Damage that is not caused by defective material or manufacturing defects.

The warranty complies with current legislation and is valid in the following cases:

• Include the purchase invoice if you have purchased the product in the online store;
• Include the store's seal at the time of purchase and have the corresponding purchase receipt stapled if the product has been purchased in a physical store.

 

14. PERSONALIZED ITEMS

The customer guarantees that he/she is authorized to use the texts and other elements that are part of the customization of the products. However, we reserve the right to refuse customization or to cancel orders for personalized products for breach of these terms. The customer will be solely responsible for the requested customization. We may refuse your customization or cancel orders for personalized products if we discover that the customization has or includes inappropriate, third-party, or illegal elements. We do not assume the obligation to verify and we do not assume responsibility for the texts or other elements that are part of the personalization created by the users of this service. We do not guarantee the legality of these texts or other elements and, consequently, we do not assume any responsibility for any damages and/or losses that may be caused to any user(s) and/or any other third party -whether individuals or public or private entities- either directly or indirectly by the use of the personalized items section or that have any type of relationship with such products.

 

15. PROPERTY

All copyrights, trademarks and other intellectual property rights in the materials or content that form part of the website are at all times the property of Parfois or the licensor and may only be used in the manner expressly authorised by Parfois.

This does not prevent you from using the website to, if necessary, copy the information relating to your order or the details of the Contract.

 

16. CUSTOMER COMMUNICATIONS

Applicable law requires that information or notifications be sent in writing. By using this website, you agree that the notices sent by Parfois will be sent electronically.

For contractual purposes, you agree to use this means of electronic communication and acknowledge that all contracts, information and other notices sent electronically comply with the legal requirement that they be in writing. This condition shall not affect the rights recognized by law.

If you have any questions about these Terms and Conditions, you can contact Parfois through the contact forms available on the website, or by calling 900 810 328 (FREE) or by email to: contact@parfois.com

Customer service hours are open from Monday to Thursday, from 10:30 a.m. to 12:00 p.m. The call is free.

 

1. CAMPAÑAS

FREE SHIPPING
Whenever there is a Free Shipping campaign in effect, this applies to all orders with shipping to mainland Spain, except for the islands, Ceuta and Melilla.

 

BLACK FRIDAY
All online purchases made in the Black Friday campaign are governed by the exchange and return policies available on parfois.com. Changes made after the end of the campaign will only be kept the discount for size changes of the same item (with the same reference)

 

1. ACCOUNT DELETION

You can cancel your account at any time by deleting it through the app or website. In any case, you will need to access the app and, after logging in, select the "Account" option, then select "My Account" and click on "Delete your account". If that's your intention, you'll need to answer the question "Are you sure you want to delete your account?" by clicking on "Yes, thank you. I want to eliminate it." Subsequently, you will receive an email to confirm the deletion of your account. Deleting your account does not completely delete your data. Parfois is subject, by law, to the temporary retention of some data (mainly data relating to name, order history and transactions made) for a certain period, and once this period ends, your data will be deleted. The deletion of the account makes it impossible to access all its functionalities and benefits, but does not imply or affect the cancellation of our newsletter or any type of marketing and advertising communications with your prior consent. To stop receiving our newsletter or other marketing and advertising communications, please select the contact deletion option ("Unsubscribe") provided in the sent communication (newsletter/other communications). We would also like to remind you that the deletion of your account does not affect the rights that Parfois may claim from you, in particular, the right to payment/reimbursement of outstanding amounts or the fulfilment of any other duties and obligations in favour of Parfois. After the deletion, in case you want to register again, you will have to go through all the necessary steps again, re-entering your details to create a new account. For more information on how we process your personal data, please see our Privacy Policy HERE.

 

19.FUERZA MAYOR

Parfois will use all reasonable efforts to perform its obligations.

However, it cannot be held liable for the failure or delay in the fulfillment of any of the obligations assumed, the cause of which is due to events that are beyond its control ("Force Majeure Reasons").

Force Majeure shall mean any unforeseeable and/or irresistible event, act, event, failure, omission or accident or any other external factor that is beyond our control, including, but not limited to, the following:

(a) General strike, or other forms of protest;

(b) State of siege or emergency, disturbance of public order, riot, invasion, terrorist attack or threat, war (declared or undeclared) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;

(d) Inability to use trains, ships, aeroplanes, motor transport or other means of transport, whether public or private;

(e) Inability to use public or private telecommunications systems;

f) Decisions, decrees, laws, regulations or other normative instruments involving the decisions of any government or public authority.

In these cases, Parfois' obligations arising from the contracts will be suspended during the period in which the Force Majeure Reasons are evaluated, which gives Parfois an extension of the term to comply with such obligations, for a period of time equal to the duration of the Force Majeure Reasons.

Parfois will use all reasonable means to bring the Force Majeure Reasons to an end or to find a solution that allows it to perform its obligations under the Contract, despite the Force Majeure Reasons.

 

Geltendes Law LINKS DISPLAYED ON THE WEBSITE

Links to other third-party websites or materials mentioned in Parfois.com are displayed for information purposes only. In this sense, Parfois has no control over the content of the websites or materials of third parties, so it cannot be held liable for any damage or loss arising from the use of these websites.

 

26.1 In these General Terms and Conditions: "Contract" means your order of a product or products in accordance with these Terms and Conditions, which we accept in accordance with paragraph 4.3; LEY APLICABLE

All matters relating to the application or interpretation of the Terms and Conditions, as well as any dispute relating to the interpretation, validity or breach of the contract between the parties, shall be subject to the competent courts of Spain.

For such disputes, Spanish law shall apply, with express waiver of another.

 

"Product" Means a product offered on our website; DISPUTE RESOLUTION

In the event that you are dissatisfied with the purchase of our products or with the service offered on the Parfois website, you may, without prejudice to the right to submit the dispute to the assessment and decision of a court, have recourse to one of the online Alternative Dispute Resolution Entities identified on the website https://webgate.ec.europa.eu/odr